pkrb believes that gambling should always be an enjoyable leisure activity — never a source of stress, debt, or harm. Our responsible gaming framework gives every Pakistani player on pkrb the tools, knowledge, and support they need to stay in control at all times.
Every tool and policy in the pkrb responsible gaming framework is built around one idea: you are always in control of your play.
Before any withdrawal is processed, every pkrb player must pass a full KYC identity check using their CNIC or passport. Age verification is mandatory — not optional — and is reviewed by a trained compliance team member, not just automated software.
pkrb allows you to set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit carries a mandatory 7-day cooling-off period — decreasing one is instant. Your wallet, your rules.
You can configure a maximum session duration so pkrb automatically logs you out after a set period of play. This helps prevent the kind of long, unplanned sessions that can lead to chasing losses — a common early warning sign of problematic gambling behaviour.
Need a break without committing to a full self-exclusion? pkrb's cooling-off feature lets you suspend your account for 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or place bets. The tool is available any time via account settings.
In addition to deposit limits, pkrb lets you cap the total amount you can lose in a given period. If you reach your loss limit, betting on your account is automatically paused for the remainder of that period — giving your balance and your decision-making a chance to reset.
Our responsible gaming support team is available round the clock via live chat. Whether you are a player in Karachi, Lahore, Islamabad, or Faisalabad — you can reach a real human being any time of day or night to discuss your gaming habits or request a limit adjustment.
Self-exclusion is the strongest player protection tool pkrb offers. When you self-exclude, your pkrb account is permanently locked for a minimum period you choose — ranging from 6 months to 5 years, or permanently. During self-exclusion, pkrb will also suppress any promotional communications to your registered email and mobile number.
Self-exclusion at pkrb is irreversible for the duration you select. This is intentional — the purpose of the tool is to create a firm barrier during a period when willpower alone may not be sufficient. We take this obligation seriously.
To self-exclude, follow these steps:
Every responsible gaming tool pkrb offers is accessible directly from your account dashboard — no need to contact support unless you prefer to. Here is a quick overview of what is available and how quickly each one takes effect.
Cap how much PKR you can deposit in a day, week, or month. Reductions are instant; increases require a 7-day wait.
Instant for reductionsSet a maximum play session duration. pkrb logs you out automatically when time is up.
InstantDefine the maximum you are willing to lose per day, week, or month before play pauses automatically.
InstantShort-term break of 24 hours to 30 days. Account access suspended for the full period.
InstantLong-term or permanent account lock. Irreversible for the chosen duration.
Instant — Irreversiblepkrb encourages every player — regardless of how long they have been playing — to regularly check in with themselves. Problem gambling rarely announces itself clearly. It tends to creep in gradually, especially during periods of financial stress or personal difficulty. Ask yourself the following:
If you answered yes to one or more of the above, pkrb strongly encourages you to use our cooling-off or self-exclusion tools, or to speak with a member of our responsible gaming support team immediately via live chat. There is no shame in asking for help — it is the right call.
Responsible gaming is not a compliance checkbox for pkrb — it is a genuine operational commitment that shapes how we build our platform and how our team behaves every single day. Here is exactly what every registered pkrb player can count on.
pkrb does not direct promotional communications — bonuses, free bets, cashback offers — at players who have set deposit limits, are in a cooling-off period, or have previously self-excluded. Our marketing systems are configured to respect these flags automatically.
Every member of the pkrb customer support team undergoes responsible gaming awareness training. If a support agent notices behaviour that may indicate problem gambling — unusual deposit patterns, distressed language in chat, requests to bypass limits — they are trained to initiate a responsible gaming conversation proactively.
pkrb can display periodic on-screen reminders showing you how long you have been playing and your net session result. These reality checks are configurable in your account settings and are designed to gently interrupt the flow of play so you can make a conscious decision to continue or stop.
When a player requests self-exclusion — whether via account settings or through live chat — pkrb commits to actioning the request immediately, with no delays, no attempts to retain the player, and no promotional offers made in the intervening period.
Any data you share with pkrb related to your responsible gaming preferences — including self-exclusion records — is stored securely, never shared with third-party marketers, and retained in accordance with our Privacy Policy and applicable data protection law.
If you feel gambling is negatively affecting your life, reaching out is the single most important step you can take. pkrb support is always your first port of call, but professional help is available too.
Our in-house responsible gaming team is available 24 hours a day, 7 days a week via live chat on pkrb.app. They can help you set limits, initiate a cooling-off period, or begin the self-exclusion process — in English or Urdu, whichever you prefer.
For non-urgent responsible gaming queries, you can also reach the pkrb support team at [email protected]. Please include "Responsible Gaming" in your subject line and a team member will respond within 24 hours.
For independent professional support, international organisations such as Gamblers Anonymous maintain global resources and fellowship programmes that are accessible to players in Pakistan. pkrb encourages players to seek independent support where needed, in addition to using our own player tools.
pkrb offers world-class cricket betting, PSL odds, live casino, slots, and fishing games — all within a framework designed to keep play safe, fair, and enjoyable for every Pakistani player.
21+ only. Gambling involves financial risk. Please only gamble with money you can afford to lose. If gambling is affecting you or someone you know, use our self-exclusion tools or contact support immediately.