pkrb Privacy Policy

1. Introduction

pkrb ("pkrb", "we", "us", "our") operates the online sportsbook and casino platform accessible at pkrb.app. As the data controller for personal information collected through the pkrb platform, we take our obligations under applicable data protection law seriously and are committed to handling your information with transparency, integrity, and care.

This Privacy Policy describes the categories of personal data we collect from registered players and visitors to pkrb.app, the purposes for which that data is processed, the parties with whom it may be shared, the period for which it is retained, and the rights available to you in respect of your personal data.

This Policy applies to all users of the pkrb platform — whether accessing via desktop browser or mobile browser — regardless of geographic location. It should be read alongside pkrb's Terms & Conditions, which govern the overall relationship between pkrb and its registered players.

If you have questions about any aspect of this Privacy Policy, our dedicated support team is available 24 hours a day, 7 days a week via live chat or at [email protected].

2. Data We Collect

pkrb collects personal data in the following categories, strictly limited to what is necessary for the stated purposes:

2.1 Registration & Identity Data

When you create a pkrb account, we collect your full legal name, date of birth, residential address, email address, and Pakistani mobile number. This information is required to open your account and is used throughout the lifecycle of your pkrb relationship.

2.2 Identity Verification (KYC) Documents

In compliance with our international gaming licence and applicable anti-money laundering (AML) obligations, pkrb is required to verify the identity of all players prior to processing their first withdrawal. For this purpose we may collect copies of your CNIC (Computerised National Identity Card) or passport, a selfie or liveness verification image, and proof of address such as a utility bill or bank statement.

2.3 Financial & Transaction Data

pkrb records details of all deposits, withdrawals, and in-platform transactions associated with your account. This includes transaction amounts, timestamps, payment method identifiers (such as JazzCash wallet IDs, EasyPaisa numbers, or bank account last digits), and transaction reference numbers. pkrb does not store full bank account numbers, card numbers, or complete mobile wallet PINs.

2.4 Gameplay & Betting History

A complete record of all bets placed, games played, results, and account balance movements is maintained for each pkrb account. This data is required for dispute resolution, regulatory compliance, responsible gaming monitoring, and to provide you with your account history on request.

2.5 Device & Technical Data

When you access pkrb.app, our servers automatically receive your IP address, browser type and version, operating system, device type, screen resolution, and session timestamps. This technical data is used to maintain platform security, detect fraud, and improve platform performance.

2.6 Communications Data

If you contact pkrb's support team via live chat or email, we retain a record of that correspondence, including any documents or screenshots you share. This is used to resolve your enquiry and to maintain a quality record of customer interactions.

2.7 Responsible Gaming Data

Where you use pkrb's responsible gaming tools — including deposit limits, session limits, cooling-off periods, or self-exclusion — pkrb retains a record of those elections. This data is handled with heightened sensitivity and is used solely to honour your responsible gaming preferences and to comply with our licensing obligations.

3. How We Use Your Data

pkrb uses your personal data for the following purposes:

pkrb does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Responsible gaming flags generated by our system are always reviewed by a qualified member of our player protection team before any account action is taken.

4. Legal Basis for Processing

pkrb processes your personal data on one or more of the following legal bases, depending on the category of data and the purpose of processing:

Where pkrb relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for promotional communications, contact pkrb support or use the unsubscribe mechanism included in any marketing email.

5. Third-Party Data Sharing

pkrb does not sell, rent, or otherwise commercially transfer your personal data to any third party. We share your data only in the following strictly limited circumstances:

5.1 Payment Processors

To process your deposits and withdrawals, pkrb shares the minimum necessary transaction data with your chosen payment provider — which may include JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or the USDT TRC20 network. Each payment partner operates under its own privacy policy and is bound by applicable financial regulations.

5.2 Identity Verification Providers

pkrb uses a third-party KYC and identity verification service to process CNIC, passport, and liveness check data. This provider is contracted to process data solely on pkrb's instructions and is prohibited from using your data for any other purpose.

5.3 Licensing Authority

As a condition of our international gaming licence, pkrb is required to provide certain player data and transaction reports to our licensing authority upon request. This is a legal obligation and cannot be refused.

5.4 Law Enforcement & Legal Process

pkrb may disclose personal data to law enforcement agencies, courts, or government bodies where required to do so by applicable law, court order, or where pkrb reasonably believes disclosure is necessary to prevent fraud, money laundering, or harm to any person.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of pkrb's assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the data protection commitments of the acquiring entity prior to any transfer of your data.

6. Cookies & Tracking Technologies

pkrb.app uses the following categories of cookies and similar tracking technologies:

6.1 Strictly Necessary Cookies

These cookies are essential for the pkrb platform to function and cannot be disabled. They include session authentication tokens that keep you logged in to your pkrb account, CSRF protection tokens, and load-balancing cookies. No personally identifiable information is stored in these cookies beyond what is required for session management.

6.2 Analytics Cookies

pkrb uses privacy-preserving analytics to understand how players navigate the platform in aggregate. All analytics data is anonymised before processing — no individual player behaviour is tracked or stored in identifiable form. You may opt out of analytics cookies via your pkrb account settings.

6.3 Preference Cookies

These cookies remember your platform preferences — such as language selection and display settings — to improve your experience on return visits to pkrb.app.

pkrb does not deploy any advertising, retargeting, or cross-site tracking cookies. No third-party advertising networks have access to pkrb.app visitor data.

7. Data Retention

pkrb retains your personal data for the periods necessary to fulfil the purposes outlined in this Privacy Policy and to comply with our legal and regulatory obligations. The following general retention schedule applies:

After the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately possible due to backup schedules or legal holds, the data is isolated from active processing until deletion can be completed.

8. Data Security

pkrb implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• Encryption in Transit: All data transmitted between your browser and pkrb.app is protected by TLS 1.2 or higher.
• Encryption at Rest: Sensitive data stored on pkrb servers — including KYC documents and payment records — is encrypted using AES-256.
• Access Controls: Access to personal data within pkrb's internal systems is restricted on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations and security training.
• Penetration Testing: pkrb's platform undergoes regular independent security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: pkrb maintains a documented data breach response plan. In the event of a breach affecting your personal data, you will be notified in accordance with applicable law.
• Fraud Monitoring: Automated and manual fraud monitoring operates continuously across all pkrb accounts and transactions to detect suspicious activity early.

While pkrb takes every reasonable precaution to protect your data, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your pkrb account password and for ensuring your device is appropriately secured.

9. Your Data Rights

Subject to applicable law, you have the following rights in respect of the personal data pkrb holds about you:

• Right of Access: You may request a copy of all personal data pkrb holds about you (commonly known as a Subject Access Request). pkrb will respond within 30 days of receiving a valid request.
• Right to Rectification: If any personal data pkrb holds about you is inaccurate or incomplete, you have the right to request correction. Some data — such as verified identity information — may require re-verification before correction is applied.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Note that pkrb may be required to retain certain data for legal, regulatory, or fraud prevention purposes even after an erasure request.
• Right to Restriction: You may request that pkrb restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or on performance of a contract, you may request your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on pkrb's legitimate interests, including profiling for fraud detection purposes. pkrb will assess each objection on its merits.
• Right to Withdraw Consent: Where you have given consent for a specific processing activity — such as receiving promotional communications — you may withdraw that consent at any time without affecting prior lawful processing.

To exercise any of the above rights, please contact pkrb support via live chat or at [email protected]. pkrb may need to verify your identity before processing a data rights request to protect against unauthorised disclosure.

10. Children & Minors

pkrb is strictly an adult platform. The pkrb platform is not intended for, marketed to, or accessible by individuals under the age of 21. pkrb does not knowingly collect personal data from any person under the age of 21.

Where pkrb has reasonable grounds to suspect that a registered account is held by a person under the age of 21, that account will be immediately suspended pending age verification. If age verification confirms the account holder is under 21, the account will be permanently closed, any deposits will be returned, and all personal data associated with the account will be deleted to the extent permitted by our AML obligations.

If you believe a minor has registered a pkrb account, please contact our support team immediately so that we can investigate and take appropriate action.

11. International Data Transfers

pkrb is operated by an internationally licensed entity. As a result, your personal data may be transferred to and processed in countries outside of Pakistan. Where such transfers occur, pkrb ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under applicable Pakistani data protection law.

Safeguards used for international transfers include standard contractual clauses incorporated into agreements with third-party data processors, and transfers to jurisdictions that provide an adequate level of data protection as recognised by our licensing authority.

For payment method transfers involving JazzCash, EasyPaisa, or domestic Pakistani banks, data is processed within Pakistan and is subject to applicable Pakistani financial regulations.

12. Changes to This Privacy Policy

pkrb reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or our product offering. Where changes are material — meaning they affect your rights or the way pkrb uses your data in a significant way — pkrb will notify you by email to your registered address at least 14 days before the changes take effect.

Minor changes such as typographical corrections, clarifications of existing provisions, or updates to contact information may take effect immediately. The effective date shown at the top of this document always reflects the most recent revision.

Your continued use of the pkrb platform following notification of changes constitutes acceptance of the updated Privacy Policy. If you do not accept any revised terms, you should cease using pkrb and may request account closure.

13. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pkrb, please contact our Data Support team through any of the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line
• Live Chat: Available 24/7 via the pkrb platform in English and Urdu
• Response Time: pkrb aims to acknowledge all privacy-related enquiries within 5 business days and resolve them within 30 calendar days

If you believe pkrb has not handled your personal data in accordance with this Privacy Policy or applicable law, you have the right to raise a complaint with the relevant supervisory authority in your jurisdiction, or with the dispute resolution body provided by pkrb's licensing authority. pkrb encourages you to contact us directly in the first instance so that we can work to resolve your concern promptly and fairly.